Sunday, January 07, 2007

Elsewhere Online: PC World - Just Cancel the @#%$* Account!

If you have signed up for any service, you probably already know how difficult it can be to cancel an account. PC World's Tom Spring shows just how difficult, and costly, it can be.

The fact is, many online services participate in actively deceptive tactics to ensure that you can't cancel your account. I think articles such as these are very important. We need to hold companies up to scrutiny and let them know that such behaviors are an unforgivable business lapse and they are damaging their company more than helping it.

PC World - Just Cancel the @#%$* Account!

It's hard to find a Web service that doesn't offer a free trial. But just try canceling. We did, and the results weren't always pretty.

It took me less than 5 minutes to sign up for a NetZero dial-up Internet account. But after canceling that account, I spent a week trying in vain to reverse a charge that the service levied after my cancellation request.

(Continues)

(Via PC World.)


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