Monday, May 21, 2007

Real World Example: A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

HP Officejet 6110xiHere is another Real World Example, this time from my own office printer.

After changing the print cartridge in my HP OfficeJet 6110xi All-in-One, the printer wanted to print its alignment page. This is to insure that all the print heads line up and produce a crsip image.

Instead, though, it started giving me an error that the paper loaded was not "plain paper". Well, said I, of course it is, I am looking right at it. After re-trying the print several times I went to HP.com to check on the support information for this printer.

Working through their troubleshooting checklist, I came up with this tech note. While it didn't directly address my problem, it did let me know that the error can be caused by a damaged or blocked sensor on the printer.

After a bit of poking around, using the diagram as a guide, the printer finally recognized the paper type correctly and I was able to print the document that started the entire process.

Lesson: When checking online support databases, don't ignore problem descriptions that are close to the one you are experiencing. You might just find a solution.

HP Officejet 6100 and PSC 2200 Series All-in-Ones - A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

HP Officejet 6100 and PSC 2200 Series All-in-Ones - A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax


** Previously on Real World Example



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