Skip to main content

Elsewhere Online: Thanks for calling, please go away

Seth Godin had a lousy experience with PayPal and it seems hundreds of others have, too. While publicizing customer service failures can be useful, it begs the question, "What is the next step?" How do we get companies to "feel our pain" and actually change the way they operate?

Frequently, there seems to be no way to resolve the issues until the situation gets so bad the company finally goes out of business. This seems a ridiculous situation when, theoretically, these companies are supposed to be working for us.

One another note, how do people continue to work for companies where their entire job is obfuscation, delay and deny? I can't imagine they would like the tactics were they the focus of behavior similar to that they dish out on a daily basis. We, as workers, are responsible for the continued dismal state of business if we don't refuse to work for companies that abuse their customers.

Thanks for calling, please go away

Most customer service organizations are architected around a simple idea: interacting with customers is expensive, driving costs down is a good thing, thus getting people to go away is beneficial.

(Continues on web site)

(Via Seth's Blog.)

Comments

Popular posts from this blog

Audio: Social Networks - LIVE from the Library Internet Seminar - November 8, 2007

This night we talked about social networks, the Writer's Guild Strike, traditional media and the future of new media. Listen to this seminar Links discussed in this seminar: MySpace - Add me as a friend in MySpace Facebook - Add me as a friend on Facebook LinkedIn - Connect to me on LinkedIn YouTube - Watch my videos on YouTube Ning.com Jott.com Garden Fork TV The Minimalist with Mark Bittman quarterlife Blogger.com Wordpress.com Mixergy.com The Wish Book Holiday Podcast Project

This DIY domino clock tells the time using three LED-lit tiles via Arduino Blog

After coming across Carbon Design Group’s Domino Wall Clock, which uses electronic magnetic coil motors to reveal white dots, Instructables member “Kothe” decided to create a simplified version of their own. The clock is comprised of three custom dominoes — the first tile for hours, the second and third for minutes. Unlike its inspiration, Kothe’s device uses addressable RGB LEDs as dots that allow for a variety of colors to shine through. Read This DIY domino clock tells the time using three LED-lit tiles via Arduino Blog An interesting link found among my daily reading

On my iPhone…IFTTT (If This Then That) for iOS

IFTTT (If This Then That) for iOS IFTTT (If This Then That) for iOS My best description of IFTTT, both their main web site, and this new iOS app is "a scripting language for the We." It allows you to set up "recipes" that watch one particular service, like Feedly, Evernote, Gmail and more, and then take action on another service whenever a particular action occurs. I use this to automatically save my shared items from Feedly and elsewhere into an Evernote Notebook and also use it to post automatically post information on a variety of services. The iOS app adds to this functionality by allowing you to take various actions on your phone and triggering IFTTT actions whenever they occur. In the case of the iPhone, initiating actions can include adding new contacts to your iPhone, taking a new picture and more.  For more complete information on how IFFTT works, visit ifttt.com    From the iTunes App Store... " Put the internet to work for you. IFTTT lets y