Sunday, January 11, 2009

Time Warner Cable Support Fail

I have been having some issues with my cable system over the last several weeks and last night I finally decided to request some assistance via the Time Warner Web Site. This is what ensued.

DEW: For the last several weeks we have be seeing KCET with a reduced picture size, bascially a small box in the middle on the larger black screen. We are using a standard def television on analog cable so this isn't an issue with HDTV zoom or any of the typical issues I see with those sets.

Additionally, we have been experiencing issues with bad ghosting, and signal cut outs regularly on a wide variety of channels on both sets in the home.

Douglas

Time Warne Replied...

Thank you for your email. I am sorry to hear about the problems you are having with your cable service.

I checked and did not find an outage in your area. Since there is not any equipment with which I could troubleshoot, I will have to schedule a service call.

Your appointment has been booked for January 1 between 8- 11 AM. The technician will be calling ahead of arrival to the phone number XXX-XXX-XXXX.

[Boilerplate Omitted]

Regards, Uma C.
Time Warner Cable
(888)TW-CABLE
(888)892-2253


DEW: Can you please re-confirm the date of this appointment as January 1st has already passed?

Thank you for your inquiry. I would be happy to be of service.

Our records indicate that this issue has been addressed prior to receiving your email. If you need any further assistance, please call our 24/7 Customer Service department at 1-888-892-2253.

If you have any further questions, please do not hesitate to email us back or contact us at the number listed below. Our telephone representatives are available 24 hours a day, 7 days a week. Have a nice day!

Regards, Philip S.
Time Warner Cable
(888)TW-CABLE
(888)892-2253


Uh, hmmm, well, I guess that solves that problem then.

Sometimes I think that these online support sites are simply badly written AI (artificial intelligence) bots that are just designed to frustrate us until we give up. (Sigh)

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