Skip to main content

Time Warner Cable Support Fail

I have been having some issues with my cable system over the last several weeks and last night I finally decided to request some assistance via the Time Warner Web Site. This is what ensued.

DEW: For the last several weeks we have be seeing KCET with a reduced picture size, bascially a small box in the middle on the larger black screen. We are using a standard def television on analog cable so this isn't an issue with HDTV zoom or any of the typical issues I see with those sets.

Additionally, we have been experiencing issues with bad ghosting, and signal cut outs regularly on a wide variety of channels on both sets in the home.

Douglas

Time Warne Replied...

Thank you for your email. I am sorry to hear about the problems you are having with your cable service.

I checked and did not find an outage in your area. Since there is not any equipment with which I could troubleshoot, I will have to schedule a service call.

Your appointment has been booked for January 1 between 8- 11 AM. The technician will be calling ahead of arrival to the phone number XXX-XXX-XXXX.

[Boilerplate Omitted]

Regards, Uma C.
Time Warner Cable
(888)TW-CABLE
(888)892-2253


DEW: Can you please re-confirm the date of this appointment as January 1st has already passed?

Thank you for your inquiry. I would be happy to be of service.

Our records indicate that this issue has been addressed prior to receiving your email. If you need any further assistance, please call our 24/7 Customer Service department at 1-888-892-2253.

If you have any further questions, please do not hesitate to email us back or contact us at the number listed below. Our telephone representatives are available 24 hours a day, 7 days a week. Have a nice day!

Regards, Philip S.
Time Warner Cable
(888)TW-CABLE
(888)892-2253


Uh, hmmm, well, I guess that solves that problem then.

Sometimes I think that these online support sites are simply badly written AI (artificial intelligence) bots that are just designed to frustrate us until we give up. (Sigh)

Comments

Popular posts from this blog

Onion Pi makes your web traffic anonymous via Open Electronics

Hmmm, might be an easy (and relatively cheap) way to play around with Tor and learn a bit more about this anonymizing service. -- Douglas Adafruit’s Onion Pi is a Tor proxy that makes your web traffic anonymous, allowing you to use the internet free of snoopers and any kind of surveillance. Follow Adafruit’s tutorial on setting up Onion Pi and you’re on your way to a peaceful anonymous browsing experience. Tor is an onion routing service – every internet packet goes through 3 layers of relays before going to your destination. This makes it much harder for the server you are accessing (or anyone snooping on your Internet use) to figure out who you are and where you are coming from. Read Onion Pi makes your web traffic anonymous via Open Electronics * A portion of each sale from Amazon.com directly supports our blogs ** Many of these books may be available from your local library. Check it out! An interesting link found among my daily reading

How to Build a Raspberry Pi-Powered Digital Photo Frame via Tom's Hardware

A digital photo frame is a small screen that can sit on your desk in your office or in your kitchen displaying your favorite pictures, changing at regular intervals. The first commercial digital photo frame was introduced in the 1990s shortly after the digital camera. Digital photo frames made a comeback in popularity during 2020, perhaps because people were staying at home more. In this tutorial, we’ll turn our Raspberry Pi into a digital photo frame using MagicMirror and the GooglePhotos module. Please note, we will skip installation of the 2-way mirror in the original Magic Mirror project. Consider this project, “Magic Mirror, without the mirror.” Read How to Build a Raspberry Pi-Powered Digital Photo Frame via Tom's Hardware An interesting link found among my daily reading

On my Mac/Windows PC…Disk Inventory X/WinDirStat

Disk Inventory X | WinDirStat   There comes a time in every computer user's life when they need to figure out why their hard drive is out of space and Disk Inventory X and WinDirStat are a great help. Their operation is pretty straightforward. Look at the hard drive directory and see what is taking up the most space. Then allow the user to prune, backup or other remove these files to free up some space. Simple, effective and very, very useful when you need it. Free Previously in On My Mac... iMovie Tweetdeck Celtx Scriptwriting Software LogMeIn Kindle Reader MarsEdit Blog Editor Cyberduck Minecraft Dropbox Garageband MPEG Streamclip Google Chrome Evernote On My Mac/Windows PC is an on-going series highlighting the software (and sometimes, hardware) I use on my Mac nearly every day. Look for additional On My Mac…posts in the coming weeks! -- Douglas