Skip to main content

Troubleshooting: HP SimplePass/Authentec TrueSuite AutoComplete/AutoFill problems

Hp simplepass Authentec logo

I faced an odd problem with a client today and wanted to document it here in case any of my fellow tech support peers runs into the problem with one of their clients.

Configuration:  HP Desktop PC, Internet Explorer, HP SimplePass software by Authentec

Symptoms: Internet Explorer continues to AutoComplete/AutoFill a username password on specific web pages even after AutoComplete has been disabled. In this specific case, the username/password for a given web site was auto-completed and enter was pressed to attempt an Auto Login. Since the username/password pair was incorrect, it resulted in several login errors which quickly activated the lockout of the account.

Solution: After searching for additional web toolbars and Add-Ons that might be trying to store and autofill login information, I happened upon mention of the Authentec TrueSuite plugin listed as an Add-On in Internet Explorer. The disable option was unavailable on this Add-On. Searching the Windows Installed Programs list showed no entry for Authentec products. Looking at the informational dialog for the Authentec plugin revealed that the local file name was, instead, HP SimplePass. Obviously, HP had "white-labelled" the Authentec software for inclusion in their PCs. I located the HP SimplePass program in the Windows Installed Programs list and removed it. After this the AutoComplete/AutoFill behavior disappeared.

Notes: It is very odd that this program was causing this behavior, as the HP SimplePass is supposed to be limited to interaction with fingerprint scanners included in some HP laptop products, while this was a desktop PC running Windows 7. It was also odd that the Authentec AddOn for Internet Explorer could not be disabled or removed from Internet Explorer, but required the removal of the entire HP SimplePass install.

Link: Information on HP SimplePass

Link: Information on Authentec TrueSuite Web Site Log On


Popular posts from this blog

Tiny Wow - Tools That Solve Your Files Problem - Convert to/from many file formats [Shared]

A nice collection of quick, online tools, to convert to and from a variety of file types. Just the site to keep in mind when you need to shuffle one type data into a new system. — Douglas TinyWow & Your Privacy Don't you love finding a great online tool-set that claims to be free, let's you build and interact the way you want, only to be denied access if you don't pay for an account(or sign up for an account). Our site is free. We don't limit. We don't even take sign-ups. Might we take sign-ups one day? Sure, we probably will(but not any time soon). When we do go down that route, what we will NOT do is trick you into spending your time using our tools, only to be denied access before you can download what you have just spent your precious time creating. TinyWow is free. We don't have ads, we don't sell data. We currently have no plans to monetize. Why offer these tools for free? We operate two tech websites: Alphr & TechJunkie. We thought our use

Microsoft release email services to replace Hotmail

Today Microsoft released its new email service to replace its Hotmail brand. This new streamlined Metro interface design looks good and functions well so far. You can use your existing Microsoft account to log in and then choose an email alias (i.e. for your new email address. Here are several articles that discuss Goodbye, Hotmail; Hello, [REVIEW]  Outlook Is a Completely New, Feature-Filled Webmail Service from Microsoft Go Get Your @Outlook Email Address Quick Before Someone Else Does I will post links to more articles and reviews as they appear.

TechIQ Gift Guide #15: Sams Teach Yourself Wordpress 3 in 10 minutes

#15 Sams Teach Yourself Wordpress 3 in 10 minutes Chuck Tomasi , fellow Friends in Tech member and co-author of Podcasting for Dummies , along with another Friends in Tech member and podcasting partner, Kreg Steppe , have a new book out that would be a great gift for anyone interested in blogging and New Media. Wordpress is my first recommendation when someone wants to get started with blogging, but it can be a little intimidating. It is very powerful and with power comes complexity. That said, this book can help to jumpstart your Wordpress knowledge and help you be productive. There is also a companion podcast to the book, Wordpress in 10, available from the author's web site. From "Sams Teach Yourself WordPress in 10 Minutes gives you straightforward, practical answers when you need fast results. By working through its 10-minute lessons, you’ll learn everything you need to build great blogs with WordPress and, and reach any audience by web brows