Skip to main content

Troubleshooting: HP SimplePass/Authentec TrueSuite AutoComplete/AutoFill problems

Hp simplepass Authentec logo

I faced an odd problem with a client today and wanted to document it here in case any of my fellow tech support peers runs into the problem with one of their clients.

Configuration:  HP Desktop PC, Internet Explorer, HP SimplePass software by Authentec

Symptoms: Internet Explorer continues to AutoComplete/AutoFill a username password on specific web pages even after AutoComplete has been disabled. In this specific case, the username/password for a given web site was auto-completed and enter was pressed to attempt an Auto Login. Since the username/password pair was incorrect, it resulted in several login errors which quickly activated the lockout of the account.

Solution: After searching for additional web toolbars and Add-Ons that might be trying to store and autofill login information, I happened upon mention of the Authentec TrueSuite plugin listed as an Add-On in Internet Explorer. The disable option was unavailable on this Add-On. Searching the Windows Installed Programs list showed no entry for Authentec products. Looking at the informational dialog for the Authentec plugin revealed that the local file name was, instead, HP SimplePass. Obviously, HP had "white-labelled" the Authentec software for inclusion in their PCs. I located the HP SimplePass program in the Windows Installed Programs list and removed it. After this the AutoComplete/AutoFill behavior disappeared.

Notes: It is very odd that this program was causing this behavior, as the HP SimplePass is supposed to be limited to interaction with fingerprint scanners included in some HP laptop products, while this was a desktop PC running Windows 7. It was also odd that the Authentec AddOn for Internet Explorer could not be disabled or removed from Internet Explorer, but required the removal of the entire HP SimplePass install.

Link: Information on HP SimplePass

Link: Information on Authentec TrueSuite Web Site Log On

Comments

Popular posts from this blog

Audio: Social Networks - LIVE from the Library Internet Seminar - November 8, 2007

This night we talked about social networks, the Writer's Guild Strike, traditional media and the future of new media. Listen to this seminar Links discussed in this seminar: MySpace - Add me as a friend in MySpace Facebook - Add me as a friend on Facebook LinkedIn - Connect to me on LinkedIn YouTube - Watch my videos on YouTube Ning.com Jott.com Garden Fork TV The Minimalist with Mark Bittman quarterlife Blogger.com Wordpress.com Mixergy.com The Wish Book Holiday Podcast Project

This DIY domino clock tells the time using three LED-lit tiles via Arduino Blog

After coming across Carbon Design Group’s Domino Wall Clock, which uses electronic magnetic coil motors to reveal white dots, Instructables member “Kothe” decided to create a simplified version of their own. The clock is comprised of three custom dominoes — the first tile for hours, the second and third for minutes. Unlike its inspiration, Kothe’s device uses addressable RGB LEDs as dots that allow for a variety of colors to shine through. Read This DIY domino clock tells the time using three LED-lit tiles via Arduino Blog An interesting link found among my daily reading

Onion Pi makes your web traffic anonymous via Open Electronics

Hmmm, might be an easy (and relatively cheap) way to play around with Tor and learn a bit more about this anonymizing service. -- Douglas Adafruit’s Onion Pi is a Tor proxy that makes your web traffic anonymous, allowing you to use the internet free of snoopers and any kind of surveillance. Follow Adafruit’s tutorial on setting up Onion Pi and you’re on your way to a peaceful anonymous browsing experience. Tor is an onion routing service – every internet packet goes through 3 layers of relays before going to your destination. This makes it much harder for the server you are accessing (or anyone snooping on your Internet use) to figure out who you are and where you are coming from. Read Onion Pi makes your web traffic anonymous via Open Electronics * A portion of each sale from Amazon.com directly supports our blogs ** Many of these books may be available from your local library. Check it out! An interesting link found among my daily reading