Skip to main content

Troubleshooting: HP SimplePass/Authentec TrueSuite AutoComplete/AutoFill problems

Hp simplepass Authentec logo

I faced an odd problem with a client today and wanted to document it here in case any of my fellow tech support peers runs into the problem with one of their clients.

Configuration:  HP Desktop PC, Internet Explorer, HP SimplePass software by Authentec

Symptoms: Internet Explorer continues to AutoComplete/AutoFill a username password on specific web pages even after AutoComplete has been disabled. In this specific case, the username/password for a given web site was auto-completed and enter was pressed to attempt an Auto Login. Since the username/password pair was incorrect, it resulted in several login errors which quickly activated the lockout of the account.

Solution: After searching for additional web toolbars and Add-Ons that might be trying to store and autofill login information, I happened upon mention of the Authentec TrueSuite plugin listed as an Add-On in Internet Explorer. The disable option was unavailable on this Add-On. Searching the Windows Installed Programs list showed no entry for Authentec products. Looking at the informational dialog for the Authentec plugin revealed that the local file name was, instead, HP SimplePass. Obviously, HP had "white-labelled" the Authentec software for inclusion in their PCs. I located the HP SimplePass program in the Windows Installed Programs list and removed it. After this the AutoComplete/AutoFill behavior disappeared.

Notes: It is very odd that this program was causing this behavior, as the HP SimplePass is supposed to be limited to interaction with fingerprint scanners included in some HP laptop products, while this was a desktop PC running Windows 7. It was also odd that the Authentec AddOn for Internet Explorer could not be disabled or removed from Internet Explorer, but required the removal of the entire HP SimplePass install.

Link: Information on HP SimplePass

Link: Information on Authentec TrueSuite Web Site Log On

Comments

Popular posts from this blog

Microsoft release Outlook.com email services to replace Hotmail

Today Microsoft released its new email service Outlook.com to replace its Hotmail brand. This new streamlined Metro interface design looks good and functions well so far. You can use your existing Microsoft account to log in and then choose an email alias (i.e. douglaswelch@outlook.com) for your new email address. Here are several articles that discuss Outlook.com... Goodbye, Hotmail; Hello, Outlook.com [REVIEW]  Outlook Is a Completely New, Feature-Filled Webmail Service from Microsoft Go Get Your @Outlook Email Address Quick Before Someone Else Does I will post links to more articles and reviews as they appear.

Shared calendars are one part of an organized family

by Douglas E. Welch , techiq@welchwrite.com 206-338-5832 Reader/Listener Line As a parent with a school-age child, I often hear other parents bemoaning their disorganized existence. Along with the busy schedules of two working parents you might have art classes, karate classes, Little League, soccer and more. Add in more than one kid and organizing your life can quickly become a nightmare. This is exactly why one of my most important organizing devices is a shared calendar that reflects all the activities and events for everyone in the household...and I do mean everything. If someone -- is required to be somewhere -- at sometime, it goes into the calendar. If we are given a calendar that reflects all the events for a particular activity (say, Little League), all these events immediately go into the calendar, along with notations on whether we are providing the team snack, working in the snack bar, etc. Even events that occur anytime during the day, like family birthdays, and other rem...

Google Docs adds templates

I have started to move away from using Microsoft Office (Word, Excel, Powerpoint, etc) in favor of online tools like Google Docs . Even as a computer consultant, I find that I use probably less than 10% of the features in any of these projects. One feature I really like in Google Docs is the easy, online file sharing that also allows you to edit simultaneously with someone else. Today, Google Docs added some templates including business cards, brochures and more. At the moment, it looks like they are rolling out this feature over time, so you might not yet see the templates on your account. When available, you will find the templates under the New... menu item. From Open Loops ... Today, Google quietly rolled out a new feature for their Google Docs Applications: Templates! It's so new that it isn't even listed on the new features page at this time. When one opens their Google Docs account and chooses to start a new document, a new "From Template..." command is pre...